< Shipping Info >
We ship to AUS Addresses Only.
ㆍOnce shipping begins, order information and invoice number will be sent via e-mail.
ㆍOur delivery partners (DHL & AUS POST) are currently experiencing delays. As a result your order may take longer to arrive. Please allow up to 14 business days before contacting us regarding your order. We apologise for any inconvenience this may have caused.
< Shipping Rates >
ㆍFree shipping for orders with total purchase amount AUS $60+ (Standard, 4~10 days) and Free Express shipping on orders over $120 with registered (signature on delivery) post.
1. Shipping Options
Please allow 1- 2 business days for the order to be processed and prepared for shipment.
| Shipping Option | Region | Delivery Time |
| Standard, DHL, Fedex | AUS | Approx. 5 ~14 days |
| Express (AUS stocks ONLY) | AUS | Approx. 3 ~ 7 days |
Shipping rates are automatically calculated based on amount of order. You can check it at the check-out page.
We advise to use a shipping address where someone is available to collect the parcel during business hours Monday-Friday. If no one is present at the time of delivery then the parcel may be taken to the nearest collection point (LPO) and a collection card will be left for you.
2. International Shipping for Out-of-stock Items
It is possible to ship from supplier directly (from Korea) on out-of-stock items - you should receive an email notification, and the shipping may take longer than expected.
3. Address Changes
Shipping information (address, phone number, etc.) may be modified only for orders that are “order complete” and “order confirmation” (billing information and shipping country may not be changed).
Check your order status in detail page on My Account > Order History.
If shipping information for your order can be changed, “Edit” button will be shown under the address.
To prevent any inconvenience, please note that order information may not be modified after the “processing” phase has begun.
< Check Your Order Status >
When your order is ready to be shipped, you will receive a shipping confirmation e-mail. This e-mail will contain shipping details, your tracking number, and links to the selected courier website. You can also check your order page.
< Out-of-Stock Items >
If an item in your order is out of stock after payment, you will receive notification via email. If you would like to be notified when the item is back in stock, please visit the product page and sign up for Email Restock Notification.
< Customer Service >
Contact our customer service for more information.
Customer Service Hours: Mon-Fri 09:00-18:00 (GMT+9)
E-mail: simplyji@hotmail.com
A limited edition 4-piece holiday set that includes a full-size concentrated ginseng renewing cream. (Holiday Limited Edition)
*Product Details:
• Sulwhasoo’s concentrated ginseng renewing cream is an anti-ageing cream with soft creamy texture that cares for comprehensive signs of ageing for healthier-looking skin
• This set also features the newest version of our First Care Activating Serum formulated with our new powerhouse MASTER COMPLEX™ ginseng technology
*This set includes:
• Concentrated Ginseng Renewing Cream 60ml
• First Care Activating Serum 15ml
• Concentrated Ginseng Renewing Serum 8ml
• Concentrated Ginseng Renewing Eye Cream 5ml
*How to use:
1. First care activating serum: use day and night right after cleansing. Apply two to three pumps into palms and spread evenly across the face. Gently wrap your face with your palms to help absorption.
2.Concentrated ginseng renewing serum: after cleansing and applying the concentrated ginseng renewing water every morning and evening, dispense a small amount of the serum onto your fingertips and gently spread the formula across the face.
3.Concentrated ginseng renewing eye cream: after serum and before moisturiser, apply an appropriate amount of eye cream around the eyes in dots and then lightly spread in a circular motion with the ring finger or metal massager tool to promote absorption into the skin.
4.Concentrated ginseng renewing cream: as the final step of your skincare routine, warm product between your fingertips and gently press into the skin.
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