Shipping policy

Shipping Policy

Please note that if the delivery failed due to any reason including insufficient address, missing post code, and insufficient recipient information, we will contact you for checking but if there's no response within the time limit, parcel may be returned or discarded.
If parcel is discarded or returned due to customer's fault, refund cannot be made. Please double check your delivery information before checkout and take calls from shipping company for checking.

For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 1 months.

Notice regarding customs tax from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get refund for returned parcel.

Shipping Fees
Free shipping for orders with actual purchase amount AUD 80 and over.

Shipping Process
1. Add item(s) to your bag.
2. Select desired item(s) and place order.
Once payment is completed, the order status will appear as “Purchase Completed.”
3. Preparing Shipment
Please allow 2-3 business days for the order to be processed and prepared for shipment.
4. In Transit
You will be able to check the tracking number and information on the My Shopping page.
5. Delivered
AUS POST is delivered without signature confirmation (Exl. paid SOD). In the event the recipient is absent, the package will be dropped in the recipient’s mailbox or LPO. The postal service does not claim any responsibility for missing packages after delivery.

Check Your Order Status
When your order is ready to be shipped, you will receive a shipping confirmation e-mail. This e-mail will contain shipping details, your tracking number, and links to the selected courier website. 

Duties and taxes for International Purchasing
The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient's country. Additional charges for import clearance must be fulfilled by the recipient and Customs policies vary; you should contact your local customs office for more information.

Email Restock Notification
If the product you want is out of stock, we have an Email Restock Notification that lets us notify you when the product is back in stock. 

Customer Service
Contact our customer service for more information.
Customer Service Hours: Mon-Fri 09:00-18:00
E-mail: support@simplyji.com